We like to keep it nice and simple so all payments will be processed by Paypal, and we prefer to ship to the Paypal address. If you need shipping to an alternative address please contact us first to discuss.
Paypal provides Buyer Protection and Dispute Resolution in case there are any issues with your purchase. Please click here for more information.
Shipping And Handling
We ship with Australia Post, you can choose Parcel Post, Express Post or Courier Post at the Checkout page.
If you would like to enquire regarding any other shipping method, please contact us.
We will attempt to ship all orders within 2 business days, but please allow up to 3 business days handling time.
Palo Santo Australia will never disclose buyer information to third parties, excepting Paypal for the purposes of processing payments.
We are willing to accept returns if you are unhappy or unsatisfied with the product you have purchased. We will provide a full refund of the purchase price, not including the cost of shipping, if the product is returned complete. Please contact us within 30 days of purchase if you wish to return a product.
Unfortunately we won’t be able to accept returns of products that have partially used or depleted.
Return shipping costs will be the responsibility of the buyer. However, we suggest signing up for Paypal’s free return shipping here.